Refunds & Cancellations

1. We never hold your money

Resoizi is a directory and a meeting place. You pay the carrier, forwarder, agency or rider directly, using the payment method the two of you agreed. Your money never passes through RESOGRA LLC: we do not collect it, we do not hold it, and we do not keep it in escrow.

So we cannot refund you, because we never received anything. A refund is always owed, or not, by the business you paid.

2. Cancelling a shipment

To cancel, contact the carrier directly. Their cancellation and refund terms are their own: ask for them before you pay, and keep their answer in writing.

If you posted a request on Resoizi, you can withdraw it from your account. That does not cancel an agreement or a payment already made with a carrier: for that, deal with the carrier.

What to know before you ship. Shipping is not a shop purchase. Once the goods have been handed over, weighed and paid for, the transport has been bought. If the goods have gone, they will arrive, and sending them back is a second journey. If you bought a product from a seller, whether the seller returns the money for the goods is their decision, not ours.

3. If the carrier does not refund you

Report it to us through the platform or by email. We cannot recover your money, but we read every report, we can pass your message on to the carrier, and we may warn, suspend or remove a carrier from Resoizi for fraud or abuse. You keep every remedy the law of your country gives you against the business you paid, and those of your payment method (for example a dispute with your bank or with PayPal).

4. Pay only the verified details

Pay only using the payment details shown on the carrier's verified profile in Resoizi. Never pay anyone who contacts you with different details, even if they say they act for the carrier or for Resoizi. Resoizi will never ask you to pay us for a shipment.

5. Purchases on the Resogra marketplace

If you bought a product on resogra.com, you paid Resogra for it at Resogra's checkout. A refund for that product follows Resogra's own refund policy, published on resogra.com. Transport arranged through Resoizi is still paid directly to the carrier and is covered by this page.

6. Loss, damage or delay

What to do about a loss, damage or non-delivery is set out in our Claims & Disputes Policy.

7. Contact

To report a carrier or ask a question, write to us at [email protected] or use the Contact page.

8. Languages

This document is published in English, French and Spanish on resoizi.com, and all three versions say the same thing. If you find a difference or an omission between them, write to us at [email protected] and we will correct it. For interpretation, the English version is the reference version, except where the law of your country provides otherwise, in which case the version in your own language applies to you. This clause does not remove any right the law of your country gives you.