Carrier & Forwarder Agreement

1. Who this covers

This agreement applies to any person or business that signs up on Resoizi to move goods or arrange their transport, which we call here a carrier (the one who moves the freight) or a forwarder (the one who arranges and coordinates the journey). By accepting it, you confirm you are legally allowed to do this work in the countries where you operate.

This agreement does not cover delivery agencies, meaning businesses that own motorbikes and engage riders for local delivery. They are covered by the Delivery Agency Agreement.

2. Verification

Before you can receive shipments, you must pass our verification. You agree to provide genuine, current documents:

• a valid ID and, for a business, a business registration;
• the transport licences required in your country and on your corridors;
• vehicle documents (registration, insurance) where relevant.

We may refuse or remove verification if a document is false, expired, or does not match your identity.

3. Your obligations

• Carry every shipment with care, within the promised time, and deliver it to the right person.
• Keep tracking up to date and report any delay, incident, or damage without delay.
• Follow customs and transport law on every corridor (see also our Acceptable Use Policy).
• Never carry prohibited or undeclared goods.
• Keep shippers' data confidential and use it only to complete the delivery.

3A. Jobs from the Resogra marketplace

When a resogra.com buyer chooses you, you get a job offer. You may accept or decline it. Once you accept: you receive the parcel at your drop off point for that route, photograph it and give the seller a receipt; you contact the buyer with your real price after weighing; you answer to the buyer and to the seller for the parcel from handover until delivery; you use their details only for that job; and you never ask the seller for shipping money, because the buyer pays you.

4. Independent status

You are an independent provider. This agreement does not create employment, a partnership, or an agency between you and RESOGRA LLC. You are responsible for your own taxes, costs, and any staff or subcontractors you use.

5. Free to use, and payments

Resoizi is free for you. We take no commission, no fee and no subscription, with no end date. If Resoizi ever introduces a fee (for example a paid listing or a promotion), we will announce it at least 30 days in advance, and it will only apply to you if you accept it.

The customer pays you directly. You set your prices, you agree the price and the payment method with the customer, and you collect the money yourself, using your own means (for example Cash App, Zelle, PayPal, your own Stripe payment link, mobile money or cash). No money passes through Resoizi: RESOGRA LLC does not collect, hold, escrow, refund or transmit any payment, and pays you nothing. The shipping contract is made between you and the customer.

You agree to:

• show accurate payment details on your Resoizi profile, in your own name or your business's name, and keep them up to date;
• ask customers to pay only using those details, and never present yourself as Resoizi;
• state your full price and your cancellation and refund terms clearly before the customer pays;
• handle your customers' refunds and claims yourself, and report your income and pay your own taxes.

6. Insurance and liability

You are responsible for the goods while they are in your care. If cargo is lost, damaged, or stolen, the customer makes their claim to you, as our Claims & Disputes Policy explains. Resoizi is not the carrier and not the insurer, and does not pay compensation in your place.

You will indemnify RESOGRA LLC against any claim, loss, fine or expense, including reasonable costs of defence, arising from your shipments, the payments you receive, or a breach of this agreement, except to the extent the harm is caused by our own fault.

We strongly recommend that you take out goods insurance suited to your corridors. We do not sell any and we do not offer any.

7. Ratings and reputation

Shippers can rate you after each delivery. A consistently low rating, repeated delays, or credible reports may limit your visibility on Resoizi.

8. Suspension and termination

You may leave the platform at any time after finishing your active shipments. We may suspend or close your account where we have reasonable grounds to believe there is fraud, forged documents, prohibited goods, danger to a shipper, requests for payment to unverified details, or a serious breach of this agreement. We may also pause new work while we check something that would be one of those if it turned out to be true, and section 6 of our Terms of Service sets out what we owe you while a pause is running. A suspension does not change any money a customer owes you directly for a legitimate delivery already made.

9. Governing law

This agreement is governed by the law of the State of Wyoming, USA, without limiting any mandatory rules that apply where you operate. Any dispute under this agreement is settled the same way as under section 9 of our Terms of Service: first through our claims process, then by AAA arbitration in Wyoming, and neither of us joins a group or class case. If a court decides the group case waiver cannot be applied to a particular claim, that claim goes to court and the rest of this section still applies to everything else.

If part of this does not hold. If a court or an arbitrator decides that any part of this agreement cannot be applied, only that part stops applying. Everything else stays in force.

Things nobody controls. Neither of us is in breach for a delay or a failure caused by something genuinely outside our control: war or civil unrest, a natural disaster, a government or customs decision, a border closure, a general strike, or the failure of a payment, mobile network or internet provider. Whoever is affected tells the other as soon as they reasonably can, and does what they reasonably can to limit the damage.

If we suspend you we will tell you in writing what we relied on and why. You can reply, and a different person from the one who decided will look at it again. We will answer within 10 business days.

10. Contact

For any question about this agreement, write to us at [email protected].

11. Languages

This document is published in English, French and Spanish on resoizi.com, and all three versions say the same thing. If you find a difference or an omission between them, write to us at [email protected] and we will correct it. For interpretation, the English version is the reference version, except where the law of your country provides otherwise, in which case the version in your own language applies to you. This clause does not remove any right the law of your country gives you.